At Amor Luxe Doll, we understand that privacy, safe delivery, and clear timelines are extremely important when purchasing a premium realistic doll. Every order is handled with care from production to final delivery, so your doll can arrive safely, discreetly, and in excellent condition.

This page explains how our production process works, how long shipping usually takes, how discreet packaging is handled, how to track your package, and what to do if there is a delivery issue.

1. 100% Discreet Shipping

Your privacy is one of our highest priorities. All Amor Luxe Doll orders are shipped in plain, secure packaging without any adult product wording, doll-related branding, or visible content description on the outside of the box.

Plain Outer Box: Your doll is packed in a strong, unbranded cardboard box.
No Product Labels: The outside of the package does not reveal what is inside.
Private Delivery: Couriers and delivery handlers will not know the package contains a realistic doll.
Protective Inner Packing: The doll is carefully secured inside the box to reduce movement and protect the body, head, fingers, feet, and delicate details during transit.

2. Order Processing and Production Time

Many premium love dolls are custom-made after the order is placed. Production time depends on the brand, material, body type, selected options, and whether advanced electronic features are included.

Order Type	Estimated Processing / Production Time
In-stock dolls	Usually ship within 2–5 business days after order confirmation.
Standard custom dolls	Usually require around 3–5 weeks for production and inspection.
Custom dolls with advanced options	May require additional production time depending on heating, voice, breathing, skeleton, or other customized features.
High-end or special brand models	May take longer due to detailed handcrafting, factory schedule, and quality inspection requirements.

During busy seasons or major holidays such as Christmas, New Year, Chinese Spring Festival, and National Day, production and shipping may take longer than usual. We recommend placing your order earlier if you need it by a specific date.

3. Quality Check Before Shipment

Before shipping, your doll will be checked to help ensure that the selected body, head, skin tone, custom options, and accessories match your order details. This inspection step helps reduce mistakes and improves the overall delivery experience.

Order details are reviewed before production or warehouse dispatch.
Custom options are checked based on the selected configuration.
The doll is packed carefully after inspection.
Tracking information is sent after the package is shipped.

4. Shipping Costs and Tariffs

Amor Luxe Doll offers free shipping on most doll orders to many destinations worldwide. Shipping availability, delivery method, and customs requirements may vary depending on your country, address, and selected product.

In some countries, customs duties, import taxes, or local fees may apply according to local regulations. If you are unsure about your destination, please contact us before placing your order so we can help check the most suitable shipping option.

5. Estimated Transit Times

Delivery time depends on whether the doll is in stock or custom-made, as well as the shipping method and destination country. In-stock dolls usually ship faster because they do not need the full production process.

Shipping Type	Estimated Delivery Time
In-stock local warehouse dolls	Usually 5–10 days after shipment, depending on local carrier service.
Air shipping	Usually 10–15 days after dispatch for many destinations.
Ocean / sea shipping	Usually 30–40 days to the USA and longer for some regions such as Canada.
Rail shipping	Usually 40–50 days to selected European destinations.

These are general estimates only. Weather, customs inspection, holiday congestion, remote addresses, and carrier delays may affect the final delivery time.

6. Tracking Your Package

Once your order ships, we will send a tracking number to your email address. You can check the package status through the carrier website or a global tracking platform such as 17Track.

Please note that tracking updates may not appear immediately. Because realistic dolls are large and valuable, some shipments move through international freight channels before being transferred to a local carrier such as FedEx, UPS, DHL, or another delivery company.

During the international transit or customs clearance stage, tracking may temporarily show limited updates such as “Label Created” or “Shipment Information Received.” This is normal. Once the package is scanned by the local carrier in your country, the tracking status usually updates more frequently.

7. Managing Your Delivery

To help avoid delivery problems, please make sure your shipping address, phone number, email address, and postal code are correct before submitting your order.

Hold for Pickup: If you prefer to pick up your package at a FedEx, UPS, or local carrier location, please contact us before shipment and confirm that the pickup location accepts oversized packages.
Address Changes: If you need to change the address after ordering, contact us immediately. Address changes may not be possible after the package has shipped.
Delivery Rescheduling: If you are not available at the delivery time, please contact the carrier directly using your tracking number.
Email Updates: Please make sure emails from service01@amorluxedoll.com do not go to your spam folder, so you do not miss important order or logistics updates.

8. Package Inspection After Delivery

After receiving your package, please inspect the outer box and the product as soon as possible. If there is any issue, clear photos and videos are very helpful for our support team to investigate and provide a solution.

Visible Box Damage: If the carton is heavily crushed, torn, or wet, take clear photos or videos before opening it.
Incorrect Item: If the doll does not match your order, do not use it. Record an unboxing video showing the box, shipping label, head, body, and accessories, then contact us immediately.
Damaged Doll: If the doll is damaged during transit, report the issue within 7 days and include clear photos or videos of the problem area.
Missing Package: If tracking shows “Delivered” but you cannot find the package, contact the carrier immediately and notify our support team for assistance.

9. Replacement, Repair, and After-Sales Support

If a delivery or product issue is confirmed, Amor Luxe Doll will help review the situation and offer an appropriate solution based on the issue type and severity. Possible solutions may include a repair kit, replacement part, partial compensation, or further after-sales support.

For more details, please review our Returns & Refunds Policy or contact our customer service team directly.

10. Need Help With Your Shipment?

If you have questions about production time, shipping method, tracking updates, customs, pickup options, or package inspection, please contact Amor Luxe Doll customer support.

Email: service01@amorluxedoll.com