Amor Luxe Doll is committed to providing reliable product support after delivery. This warranty policy explains the inspection period, eligible issues, non-covered situations, and how to submit photos or videos for after-sales assistance.

Our Product Support Commitment

We understand that a realistic silicone doll is a significant personal purchase. Every order is carefully prepared and checked before shipment. After delivery, we encourage customers to inspect the package, product, accessories, and selected options as soon as possible. If you notice an issue, please contact our support team with clear evidence so we can review your case quickly and fairly.

Product Inspection Support

If you find a visible issue after delivery, please contact us promptly with your order number, photos, videos, and a clear description of the problem.

Accessory & Option Check

Our team can help review missing accessories, incorrect selected options, or concerns related to the ordered configuration when evidence is provided.

After-Sales Guidance

For care, maintenance, handling, cleaning, and storage questions, Amor Luxe Doll can provide practical guidance to help extend product life.

Inspection Period After Delivery

Please inspect your order as soon as possible after receiving it. We recommend checking the package and product within 48 hours of delivery. If there is any visible shipping damage, missing item, incorrect option, or product concern, please contact us promptly.

Check the Outer Package

Before opening, check whether the box is seriously damaged, crushed, wet, torn, or resealed. Take photos if the package looks abnormal.

Inspect the Product

Carefully check the doll’s appearance, body surface, joints, selected features, and included accessories before first use.

Keep All Packaging

Please keep the original box, protective materials, accessories, and labels until your inspection is complete.

Issues That May Be Eligible for Support

Warranty support depends on the specific situation, product condition, evidence provided, and whether the issue is related to manufacturing, shipping, or order preparation. The following situations may be reviewed by our support team:

Visible Shipping Damage

Serious outer box damage or product damage that appears to have occurred during shipping may be reviewed with photos and delivery evidence.

Incorrect Order Details

If the received product does not match the confirmed order options, please provide order details and clear comparison photos.

Missing Accessories

If a listed accessory appears to be missing, contact us with package photos and a list of the items received.

Function Review

For optional functions such as heating, sound, movement, or other installed features, please provide a clear video showing the issue.

Situations Not Covered by Warranty

Warranty support is intended for eligible product or order-related issues. Damage caused by improper handling, misuse, storage problems, modification, or normal wear is generally not covered.

Improper Handling

Tears, scratches, dents, stains, or deformation caused by pulling, dropping, bending, squeezing, or rough handling are not covered.

Incorrect Cleaning or Storage

Damage caused by harsh cleaners, unsuitable oils, color transfer, heat exposure, moisture, or poor storage conditions is not covered.

Unauthorized Modification

Cutting, disassembling, altering internal parts, replacing components, or modifying the product without approval may void warranty support.

Normal Wear and Aging

Minor surface changes, makeup fading, wig wear, small marks, or natural material aging after use may not qualify as a warranty issue.

Accessories and Functional Parts

Some products may include optional advanced functions or accessories. These parts may have different support rules depending on the type of item, usage condition, and evidence provided.

Heating System

If the heating function does not work as expected, please provide a video showing the connection, power source, and actual issue.

Sound or Movement Features

Optional sound, movement, or automatic functions should be tested carefully according to the provided guidance. Video evidence is required for review.

Wigs, Clothing, and Small Accessories

Wearable items and small accessories are generally checked upon arrival. Damage caused by use, styling, washing, or handling is not usually covered.

How to Submit a Warranty Request

To help us review your case efficiently, please prepare the following information before contacting Amor Luxe Doll customer service.

Order Information

Provide your order number, checkout email address, product name, and delivery date.

Clear Photos

Take clear photos of the issue, the full product area, packaging condition, labels, and any related accessories.

Short Video

For functional issues, provide a short video showing how the problem appears during normal testing.

Written Description

Explain when you noticed the issue, whether the product has been used, and what support you are requesting.

Email: service01@amorluxedoll.com

Warranty Review Process

Step 1: Submit Your Request

Step 2: Support Team Review

Our team will review the evidence and may ask for additional photos, videos, or clarification.

Step 3: Case Assessment

We will determine whether the issue is related to shipping, manufacturing, order preparation, use, or maintenance.

Step 4: Support Solution

Depending on the case, possible support may include guidance, replacement parts, accessory support, repair advice, or another appropriate solution.

Important Notes

Do Not Use Before Inspection

If you notice a possible issue, please stop using the product and contact us first. Continued use may make it difficult to verify the original condition.

Evidence Is Required

Clear photos or videos are necessary for warranty review. Claims without sufficient evidence may not be processed.

Warranty Is Case-by-Case

Each request is reviewed individually based on order records, product condition, delivery evidence, and the information provided.

Warranty Policy FAQ

How soon should I inspect my order?

We recommend inspecting the package, product, accessories, and selected options within 48 hours after delivery. Contact us promptly if you notice a concern.

What evidence do I need to submit?

Please provide your order number, checkout email, clear photos, videos if needed, packaging photos, and a short written explanation.

Are wigs and clothing covered?

Wigs, clothing, and small accessories should be checked after delivery. Damage caused by wearing, styling, washing, or handling is generally not covered.

Are functional features covered?

Optional functions may be reviewed if clear video evidence is provided. Coverage depends on the issue, usage condition, and product configuration.

Is damage from use covered?

Damage caused by use, misuse, improper cleaning, poor storage, rough handling, or unauthorized modification is generally not covered by warranty.

Need Warranty Support?

If you have a product concern after delivery, contact Amor Luxe Doll with your order number, checkout email, clear photos, videos, and a short explanation.

Email: service01@amorluxedoll.com

Contact Support