Yes. At Amor Luxe Doll, we work with original manufacturers and trusted factory sources to ensure that every doll we offer is authentic, high-quality, and carefully inspected. We do not sell fake, counterfeit, or poor-quality dolls. Thanks to our reliable supplier network and mature shipping system, we are able to provide authentic realistic dolls at competitive prices.

Some brands use a Minimum Advertised Price policy, often called MAP. This means sellers are not allowed to advertise the product below a certain price. When this policy applies, the listed price may look similar across different websites. Even so, shopping with Amor Luxe Doll gives you added value through trusted service, customer support, discreet shipping, and a gift package with most orders.

Yes. Amor Luxe Doll offers a wide range of customization options. Depending on the model and brand, you may be able to choose features such as skin tone, eye color, wig style, makeup, standing feet, heating system, voice module, breathing option, and other advanced functions. You can select a doll that matches the featured product photos or create a personalized version based on your preferences.

Yes. Some models may not be listed on our website yet, but they may still be available through our factory or supplier network. If you are looking for a specific model, brand, head, body type, or custom option, please contact us by email or live chat. Our support team will help confirm availability and provide more details.

Yes. Our manufacturing partners follow strict quality checks, and material testing reports can be provided when needed. TPE and silicone materials used for realistic dolls are designed to be soft, skin-like, and suitable for adult products. If you have a known silicone sensitivity or allergy, we recommend consulting a professional before use and choosing carefully.

• Silicone Dolls: Silicone is firmer, more temperature-resistant, odorless, less sticky, oil-free, and more resistant to deformation. It is often preferred for premium realism, detailed facial features, and long-term durability.
• TPE Dolls: TPE is usually softer and more flexible, offering a softer touch. However, it may release oil over time and requires careful maintenance to prevent staining, deformation, or surface damage.

Before use, make sure the doll is clean, dry, and placed on a soft, stable surface. For comfort and material protection, always use a water-based lubricant. If your model supports heating accessories, you may warm the appropriate area carefully according to the product instructions.

• Preparation: Clean the doll before and after use, and make sure the material is dry before storage.
• Lubrication: Use only water-based lubricant to protect the material.
• Heating: If using a heating rod or heating system, follow the safety instructions and avoid overheating.

If the doll’s head becomes loose or cannot stay upright when touched or moved, the screw connection between the head and neck may need adjustment. Please contact our customer support team or the manufacturer for guidance before trying to repair it yourself.

A doll’s lifespan depends on the material, frequency of use, handling, cleaning, and storage conditions. Gentle use and regular care can greatly extend the life of your doll.

• TPE Lifespan: With normal use and proper care, a well-maintained TPE doll may last around 3 to 5 years.
• Silicone Lifespan: Silicone dolls are generally more durable, and a lifespan of 10 years or more may be possible with careful maintenance.

The best storage method is to keep the doll in a cool, dry, dark place away from direct sunlight, heavy pressure, and dark fabrics. Hanging storage is often recommended because it helps reduce pressure marks and keeps the doll suspended safely.

• Hanging Storage: Store the doll vertically using the provided hanging kit if available.
• Lying Storage: If hanging is not possible, place the doll on its back on a soft surface.
• Sitting Storage: Short-term sitting storage is acceptable, but avoid long-term pressure on the same areas.

• Dark Fabrics: Avoid long contact with dark clothing or fabric, as color transfer may stain the doll’s skin.
• Tight Clothing: Remove tight clothing, elastic bands, or accessories that may leave marks.
• Direct Sunlight: Sunlight may cause uneven fading or material aging.
• Extreme Temperatures: Avoid strong heat, freezing temperatures, and humid storage areas.
• Pressure Points: Do not leave heavy objects pressing against the doll’s body for long periods.

After your order is placed, custom dolls are handmade, checked, and prepared for shipping. Production time depends on the material, brand, customization level, and whether electronic features are included.

• Standard TPE Dolls without Electronics: Usually 3–5 business days.
• TPE Dolls with Electronics: Usually 7–15 business days.
• Standard Silicone Dolls without Electronics: Usually over 1 week.
• Silicone Dolls with Electronics: Usually over 3 weeks.
• High-End Brands: Premium brands may require additional production time.

Note: Factory response times are usually faster from Monday to Friday. Holidays may delay production or shipping by approximately one week.

Factory photos are not always sent automatically, but you may request them before shipment. Our team can provide photos when available so you can confirm details such as skin tone, makeup, head, body, and selected options.

• Within 6 Hours: We can usually make changes or cancel the order without additional conditions.
• After 6 Hours: If production has already started, major changes may not be possible or may require an additional fee. Please contact us as soon as possible for minor changes.

If a custom or in-stock item becomes unavailable, our team will contact you quickly and offer alternative options. You may choose a replacement model, adjust your order, or contact us before ordering to verify availability.

Yes. Dolls marked as In Stock US are stored in the United States and can ship directly from our US facilities for faster delivery. Custom dolls are usually manufactured and inspected in China before international shipment.

• In-Stock Standard Shipping: Usually 5–10 days worldwide.
• Ocean / Sea Shipping: Usually 30–40 days to the USA and 70–90 days to Canada.
• Air Shipping: Usually 10–15 days worldwide.
• Rail Shipping: Usually 40–50 days to selected EU destinations.

Import taxes depend on the destination country and local customs rules. Some countries may require customs documentation or additional fees. To reduce possible import delays or taxes, we recommend checking local regulations or choosing local in-stock dolls when available.

Yes. Amor Luxe Doll uses discreet packaging for all orders. The outside of the box does not include doll-related labels, adult product markings, or visible brand information related to the item inside.

• PO Boxes: We cannot ship large doll orders to PO Boxes.
• Local Pickup: We may be able to ship to a FedEx, UPS, or local pickup location. Please confirm with the pickup location first.

In most cases, a signature is not required upon delivery. However, delivery policies may vary depending on the carrier, location, package value, and shipping method.

Once your order ships, we will send you a tracking number by email. You can check delivery updates through our Track Your Order page, the carrier website, or 17Track.

Yes. Most Amor Luxe Doll orders include a basic gift package. The exact items may vary by brand, model, and stock availability.

• 1 × Sex Doll
• 1 × Comb
• 1 × Blanket
• 1 × Cleaning Tool
• 1 × Clothing Set or Lingerie
• 1 × Instruction Guide

Please contact our customer support team immediately and provide clear photos of the outer box, shipping label, and the item received. After reviewing the issue, we will offer the most appropriate solution, such as compensation, partial refund, replacement guidance, or further assistance.

Please send your order number, tracking number, and photos of the package contents to our customer service team. We will check the delivery status and coordinate with the factory or warehouse to investigate.

Once the cancellation or refund request is approved, we usually process the refund within 1 to 3 business days. The final time for the funds to appear depends on your original payment method and bank processing speed.

A slight odor may be normal for new TPE dolls due to the material and factory sealing process. To reduce it, place the doll in a well-ventilated room, clean it gently with recommended cleaning products, and allow it to dry fully before storage.

Use a suitable wig care spray and a wide-tooth or fluffy comb. Start detangling from the ends and work upward slowly. Hold the roots gently while combing to reduce hair shedding and keep the wig looking natural.

For hygiene and discretion, clean the doll thoroughly before disposal. You may wrap or bag it securely and follow your local household waste disposal rules. If needed, break it down safely and discreetly according to local regulations.