Return Policy

Amor Luxe Doll Cancellations, Returns & Refund Policy

At Amor Luxe Doll, we are committed to providing our customers with premium-quality products and excellent service. Below, you will find our quality guarantees and detailed policies regarding order cancellations, returns, and refunds. By understanding these guidelines, you can shop for authentic sex dolls at Amor Luxe Doll with complete confidence.

Order Modifications & Cancellations

While we offer the most flexible return policies of any sex doll distributor worldwide, please note that once an order is placed (via deposit or full payment), it is considered a final sale.

Modifying Your Order

Custom Dolls: You can request modifications within 48 hours of purchase at no extra cost, provided the changes fit our standard guidelines. After 48 hours, modifications are assessed on a case-by-case basis depending on the production stage.

In-Stock Dolls: Modifications cannot be made once the package has shipped. Post-shipment changes will be treated as a return, and you will be responsible for return shipping and restocking fees. Submit modification requests HERE.

Cancellation Policies & Fees

We evaluate custom order cancellations based on the production stage. Approved cancellations for custom orders are subject to a non-refundable materials and processing fee of 5% to 30%.

For in-stock orders, cancellations are not possible once the item is packed and shipped. If you cancel an in-stock order prior to shipment, the following refund tiers apply:

Time of Cancellation,Refund Amount

Within 8 hours of purchase,95% Refund

Within 24 hours of purchase,85% Refund

After 24 hours,No Cancellation Allowed

Why We Charge Cancellation Fees

Processing and canceling orders incurs direct costs. Deductions from your refund cover non-refundable transaction fees charged by payment providers, material costs for custom dolls already in production, packaging labor for in-stock items, and carrier shipping fees.

Returns & Damage Claims

For hygiene and safety reasons, we do not accept returns on used adult products. To be eligible for a return, the doll must be brand new and completely unused. Do not return packages without contacting us first.

Inspecting Your Doll

Thoroughly inspect your doll from head to toe immediately upon delivery. If you discover any issues, contact us at service01@amorluxedoll.com within 24 hours. Include detailed descriptions, photos, and an unboxing video. Damage caused by improper use or handling is not eligible for returns or exchanges.

Warranty & Damage Coverage

We offer reshipment, remakes, or partial refunds for the following scenarios:

Incorrect Dolls: If the doll significantly differs from factory photos, provide an unboxing video showing the entire doll, shipping label, and outer box. We will arrange a replacement upon confirmation.

Damaged in Transit: If your package arrives severely damaged, file a claim with the shipping carrier immediately and notify us. We will arrange replacements for severe damage or provide repair kits and guidance for minor damage.

Missing Packages: If tracking shows delivered but you received nothing, file a claim with UPS/FedEx immediately. Note: Request signature service at checkout to prevent package theft.

Refund Processing After a Return

Once we receive your authorized return, our team will thoroughly inspect the doll and packaging. Used or improperly handled dolls will not be refunded. For approved, brand-new returns, the following deductions apply:

Shipping Fees: Original shipping costs are non-refundable. The buyer is responsible for return shipping costs.

Packaging & Restocking Fees: Typically 15% to 25% of the original order amount.

Transaction Fees: Non-refundable fees charged by PayPal, Klarna, or your credit card processor.

Refund Timelines & Dispute Policy

Expected Refund Processing Times

Once a cancellation or return is approved, we will issue the refund to your original payment method. Processing times vary by provider:Payment MethodEstimated Processing Time

PayPal 3 to 5 business days

Credit / Debit Card7 to 10 business days

Klarna7 to 10 business days

If your refund does not appear within these timeframes, contact us for your refund tracking number to provide to your bank.Chargebacks and DisputesAs a trusted retailer, we prioritize resolving your concerns directly. Please do not initiate a chargeback or PayPal dispute without contacting us first. Initiating a dispute causes unnecessary processing delays and extra fees. By contacting our support team directly, we can resolve your issue fairly and efficiently. Note: In cases of fraudulent chargebacks or forced disputes after an order has been received, we reserve the right to pursue legal action to recover losses.